Casino Technical FAQ

What do I have to do in order to play at the USA Casino?

In Order to play at the USA Casino you must first download our free software. Click here to Download now.

Alternatively you can choose the Flash tm version by clicking on the Flash Casino button on the home page.

The Flash version is a great way to try out the casino without having to download and install the software.

However, downloading the software to your PC makes the gamesmuch quicker and more stable than playing them in your own browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers in Antigua. This makes USA Casino faster and the gaming experience more fun.

How long does the download process take?

The average download time is 12-15 minutes using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that – the program is available from your computer's 'Start' menu and/or your computer's desktop.

What's the name of the downloaded setup program?

SetupCasino.exe

Do I have to download every time I want to play?

Absolutly Not. You only need to download and install the casino once. The downloaded file is a small file of about 3Mb, containing 6 games: Blackjack, Roulette, Craps, Video Poker, Slots and Baccarat. After installing the file, the casino is accessible from your computer's 'Start' menu, no additional download is necessary in order to play.

After downloading the software, what do I do next?

Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.

What are the minimum system requirements?

Windows XP (Home or Professional), Windows 2000, Windows98, Windows NT or Windows 95
P90
24MB RAM
16bit colors
50MB free hard disk space

For optimal results, set your monitor to high color (16 bit) and 600x800 resolution.

Can I use USA Casino with a Mac computer?

You can play USA Casino on an Apple Macintosh tm computerby choosing the Flash version on the home page of this website.

How do I use USA Casino with AOL?

AOL users can use the USA Casino software with AOL version 3.0 or later.

What should I do if I receive a message "Account not found. Please verify your account information and try again."?

It is possible that you are trying to enter the DEMO mode casino with a Realmoney mode username and password or enter a Realmoney mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and email to support@USACasino.com and request your username and password, or just call our customer service toll free number at 1-877-297-4594.

What should I do if I can't find the USA Casino icon on my desktop?

If the USA Casino icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:

Click on the START menu at the bottom left corner of your screen.
Choose 'Find' then 'Files or Folders'.
Into the box that says 'Named:', type 'USA Casino.exe' and click 'Find now'.
The computer will now search for the file.
Search results will be displayed at the bottom of the window. If the computer finds a file named 'USACasino.exe' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process.

© 2010, All Rights Reserved
www.usacasino.com is operated by WHG (International) Limited (licence number 034) and WHG Trading Limited (licence number 041),
both companies registered in Gibraltar and licensed by the Gibraltar Licensing Authority and regulated by the Gibraltar Gambling Commissioner.
The registered office of both companies is at 6/1 Waterport Place, Gibraltar, with registered company numbers being 99191 and 101439 respectively.